Ciaran Doyle – Senior CX Solution Consultant, Oracle

  • Speaker Bio:

    I spend my working week on the coal face of Digital Transformation projects within the Sales and Marketing departments of innovative UK and Irish companies. I take a consultative approach to all stages of this cycle, and am happiest when solving challenges faced by Marketing, Sales, Service and Social departments. I take a data and analytics first approach, allowing business stake holders to utilize complex Business Intelligence to make key decisions, in a language they can understand.

    Presentation Title:

    What 2017 will look like for your customers?

    Presentation Synopsis:

    Talk Description: The unstoppable rise of mobile, social and big data analytics continues to put increased stress on Sales, Marketing and Customer Service departments. Customers have shorter attentions spans for your campaigns, demand a lower price at checkout and expect flawless customer service. I want to take a look at how companies are embracing this pressure, and utilizing these digital channels to grow their business.

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